- Design Thinking: (2 parts 9-11:00 June 23 & 25, 2021)
June 23, 2021
9:00 am - 11:00 pm
This class is delivered in two-parts – Wednesday 6-23 and Friday 6-25, 2021 – both are 9:00 – 11:00 AM Pacific time
Organizations need customer-focused ways of reimagining internal and external services. Design thinking provides an approach for deep understanding of service recipients’ needs. Organizations can use design thinking as a human-centered approach to transforming programs and services.
Design thinking arose out of product design with its deep focus on user needs and empathy. Today, it also provides a powerful method for transforming service delivery. As organizations grapple with pandemic and post-pandemic needs, they face massive challenges in delivering essential services. Design thinking offers a structure for purposeful redesigning for the user. We can use it to help our stakeholders reimagine services from the perspective of the person who experiences the services.
In this hands-on course, we’ll give you foundational knowledge and skills to facilitate basic design thinking processes. By the conclusion of the session, you should:
- Understand the fundamentals of design thinking and human-centered design
- Complete an actual empathy-focused design process with a team of colleagues
- Identify opportunities for using this process after the training