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  • Design Thinking: (2 parts 9-11:00 June 23 & 25, 2021)
     June 23, 2021
     9:00 am - 11:00 pm

This class is delivered in two-parts – Wednesday 6-23 and Friday 6-25, 2021 –  both are 9:00 – 11:00 AM Pacific time

Organizations need customer-focused ways of reimagining internal and external services. Design thinking provides an approach for deep understanding of service recipients’ needs. Organizations can use design thinking as a human-centered approach to transforming programs and services.

Design thinking arose out of product design with its deep focus on user needs and empathy. Today, it also provides a powerful method for transforming service delivery. As organizations grapple with pandemic and post-pandemic needs, they face massive challenges in delivering essential services. Design thinking offers a structure for purposeful redesigning for the user. We can use it to help our stakeholders reimagine services from the perspective of the person who experiences the services.

In this hands-on course, we’ll give you foundational knowledge and skills to facilitate basic design thinking processes.  By the conclusion of the session, you should:

  1. Understand the fundamentals of design thinking and human-centered design
  2. Complete an actual empathy-focused design process with a team of colleagues
  3. Identify opportunities for using this process after the training




Requires internet connected computer.  Headsets are preferred. Call in number will be available for those without headsets.